Reference

How nrwplay Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, use GCash, Maya or InstaPay to fund your wallet, or contact our support team.

Account data kept secureGCash, Maya, InstaPay payment details protectedYour right to access or delete your dataNo data sold to third partiesPhilippines-based account support
nrwplay How nrwplay Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to correct inaccurate information or need to request deletion of your account records, our support team handles privacy requests directly. You can reach us through the live chat window in your account dashboard, by email at our published support address, or through the in-app help button on your mobile browser session. We aim to respond to all data-related requests within a reasonable period and will confirm receipt of your request by the same channel you used to send it.

Live Chat Open the chat widget from your account dashboard to submit a privacy request. Our team will confirm receipt and follow up through the same channel.
Email Support Send your data query or deletion request to our published support email. Include your registered mobile number so we can locate your account quickly.
In-App Help Tap the help button inside your mobile browser session to reach the support queue. Works the same whether you're on Android or iOS, on GCash or Maya sessions.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every piece of data we hold is handled with a clear purpose — account verification, payment processing or fraud detection. We do not sell your personal information to advertisers or share it with unrelated third parties. When you connect your GCash or Maya wallet to your account, those credentials stay inside the respective e-wallet app; we only receive confirmation of a completed transaction, never your PIN or full card details. Your account security settings, including password changes and login history, are always visible inside your profile page.

Payment Data Isolation

We never store your GCash or Maya PIN. Payment authentication runs inside each e-wallet app, and we only receive a transaction confirmation reference for your account record.

Cookie Controls

Cookies keep your session and preferences intact when you move between mobile and desktop. You can manage or clear cookies through your browser settings at any time without losing your account.

Data Retention Policy

Your records are held for as long as your account is active. Once an account is closed and any outstanding balance resolved, personal data is retained only as long as required by applicable law.

Access and Correction Rights

You can request a full copy of your stored data or flag any inaccurate detail for correction. Requests are handled by our support team through live chat or email, with written confirmation sent back to you.

Common Questions About Your Privacy on nrwplay

These are the questions we get most often from account holders in the Philippines. If yours isn't here, the live chat team can handle specific data requests directly from your account dashboard.

We collect your name, mobile number, email address and any ID details needed to verify your account. Device data such as browser type and IP address is also logged for session security.

No. Your PIN and wallet login stay inside the GCash or Maya app. We only receive a transaction reference confirming a deposit or withdrawal was completed on your account.

Yes. Contact our support team through live chat or email with your registered mobile number. We will compile and send your data record through the same channel you used to request it.

Data is held while your account is active and for a period afterward as required by applicable law. Once that period passes and no outstanding balance remains, personal records are removed.

InstaPay transaction references are stored in your account history for your own records and for fraud prevention. They are not shared with advertisers or unrelated third parties under any circumstance.

Reach out via live chat or the in-app help button from your mobile session. Tell us which detail is incorrect, and our team will update the record and confirm the change in writing to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.