Reference

What You Agree to When You Use nrwplay

These legal terms set out your rights, our obligations, and the rules that govern every account on nrwplay — from how your data is stored to how disputes are handled.

Account TermsPrivacy PolicyCookie UseData RetentionEligibility Rules
nrwplay What You Agree to When You Use nrwplay
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Personal Data

Security and data handling are not afterthoughts here — they are built into how the account system works. Your session is protected by SSL encryption whether you log in via mobile browser in Bacolod or on a desktop connection. Payment credentials for GCash, Maya, and InstaPay are never stored on our servers in plain form; only the tokenised reference needed to process your transaction is retained.

Data Retention Policy

We retain account and transaction records only for as long as required by applicable law or needed to resolve an open dispute. You can request deletion of non-essential data at any time through our support email.

Cookie Handling

We use session and preference cookies to keep your account logged in across your mobile browser tabs. You can manage cookie settings from the footer of any page. Disabling cookies may affect how the account menu loads.

Account Security Practices

Login requires an OTP sent to your registered mobile number each time you access from a new device. This step cannot be bypassed and applies whether you log in through GCash-linked credentials or a standard email address.

Requesting Changes to Your Data

To correct a name, update your registered mobile number, or change the e-wallet linked to your account, submit the request via live chat with a valid ID. Changes to payment details like Maya or InstaPay require identity re-verification.

LEGAL CONTACT PATHS

How to Reach Us on a Policy Matter

If you have a question about your rights under these terms, want to raise a complaint, or need to request your personal data, reach us through one of the channels below. Policy queries get a dedicated response path — separate from general account help — so your question lands with the right team.

Live Chat Open live chat from the account menu on your mobile browser. Available for account-related and policy questions. Response connects you to a real support agent, not a bot.
Email Support Send policy, data, or legal questions to our support email address listed in your account settings. We aim to respond within one business day on all formal requests.
Account Help Centre The Help Centre in your account dashboard covers common legal and policy questions, including data access requests and how to update your registered GCash or Maya details.

Common Legal and Policy Questions

These are the questions we hear most often from account holders about how the legal terms work, what data we hold, and how to act on your rights.

These terms apply to any person who opens and uses an nrwplay account where local law in the Philippines permits. If you are not eligible under local law, these terms do not grant you access.

Yes. Send a data access request to our support email from your registered address. We will confirm what records we hold, including transaction logs linked to your GCash, Maya, or InstaPay activity.

Retention periods follow applicable law and our internal policy. Transaction records tied to GCash, Maya, and InstaPay are held for the period required to meet legal obligations, then deleted or anonymised.

Closing your account stops active data collection, but we retain records we are legally required to keep — for example, transaction logs and identity verification documents — for the mandatory retention period.

If a material change is made to these terms, we will notify you via your registered contact details before the change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Formal complaints go through our support email with 'Legal Complaint' in the subject line. Live chat is available for faster triage, and an agent can escalate your case to the right team if needed.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.